Terms & Conditions

This is the boring bit, lots of words that all sound quite serious! However, it is important that you read through this document and then we can get on to the fun stuff. Terms and conditions apply to all of my services. Please note that payment for services also implies full agreement with these Terms and Conditions.

Definitions

You or Client – The dog’s owner or carer who is engaging the Trainer’s services
Trainer, I or Me – Cecilia Henze
Service – Any training sessions, Consultation visits or classes as provided by me
Session – the booked time for the provision of services.

Booking

Your booking is confirmed once payment has been received and the Dog Information Form has been fully completed and submitted to me.

Services

The services will be performed either at the client’s property or in a place mutually agreed between me and the client at the time the booking is confirmed.
I reserve the right not to provide services to any dog that I consider dangerous or a danger to any person or other animal. This shall be at the sole discretion of me.

My Responsibilities

CCanineChange is proud to follow the APDT, UK Code of Practice.
Harsh handling, physical/ emotional intimidation, choke/ pinch collars, spray collars, electronic training collars or hand-held spray devices will not be allowed in any of my classes or training sessions. Anyone who insists on using such techniques will be coached to apply an alternative, and to leave if not willing to train without pain, fear or intimidation. No refunds are applicable in these situations.
I cannot guarantee the speed of how a dog will progress through a plan, because each dog is an individual case with different behavioural and training issues and a different background.
The training that I use will be tailored for your dog based on the information you provide to me, including via the Dog Information Form, as well as my assessment of your dog’s behaviour via direct observation and footage provided.
I will apply personal judgement and will cut short a session, if necessary, because of extreme weather conditions, including but not limited to: excessive heat, torrential rain, thunderstorms and snow or ice. The decision to do so lays with me using my personal judgement, for the safety of myself, the client and client’s dog, members of the public, and other animals. If a session is cut short, I will give you an option to add the lost time on to the next session, or to re-schedule in the case that a significant proportion of the session was lost.

Client Responsibilities

It is your responsibility to fully and honestly complete the Dog Information Form and send it to me at least 48 hours in advance of your session. I accept no responsibility for matters not disclosed on the Form.
Please inform me before any training session regarding any updates to the information previously provided in the Dog Information Form. This includes but is not limited to: medical information, dog behavioural changes, homing situation or ownership of the dog and legal matters relating to the dog for example a court order.
You confirm that the dog is not subject to the Dangerous Dog Act 1991, is not subject to a court order and is lawfully in your care.
Please advise me in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations). If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.
It is your responsibility to keep yourself, your family and visitors, and your dog safe. I am not responsible for injuries or damage to you, your dog or personal property. Your dog must be kept on a lead during training unless agreed with me.
You are responsible for all vet bills, no matter how they are incurred.
You must keep your dog under control during the session. Failure to do so and any injury caused by your dog being out of control will be your full responsibility.
You are responsible for bringing any recommended equipment advised by me to the session.
If your dog is known to bite other dogs or cause injury then they must wear a well-fitting muzzle for the session. I take no responsibility for dogs not muzzled or not kept under control during the session or when outside of the session.
In some cases, I may use a stooge dog to aid training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and if asked your dog will wear a muzzle during these sessions.

Health and Vaccination

All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. CCanine Change advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: CCanineChange accepts no responsibility for the potential or actual exposure of dogs to disease. If a client chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk.

Parking

If I am visiting your home, please make a parking place available if possible. If not, and there is on-street parking which requires a visitor permit, please have a visitor permit ready when I arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please could you kindly make arrangements for this.

Children

Children are very welcome to attend training sessions, with appropriate adult supervision. I accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult.

Privacy

CCanineChange are active users of social media such as Facebook and Instagram. I take photos and videos regularly at my sessions and will share them. If you do not wish your images to be used, please let me know at the time of booking. If you would like a copy of any pictures of your dog please let me know.
I collect information from and about my clients and their dogs for the sole purpose of providing services. In some events it may be beneficial to discuss a dog with other dog experts such as a vet or specialist behaviourist. In these cases, I will always ask for your consent prior.

Disclaimer

I am not qualified to provide veterinary or legal advice and the information I provide is not intended to constitute such.
Comments and advice provided by others within Facebook groups or on Instagram may not be endorsed by me and should be treated accordingly.

Fees and Payment

My fees are as set out in my written communication with you and are quoted per session. VAT is not chargeable.
Payments must be made in full by electronic bank transfer, using the details provided at the time of booking. An electronic receipt will be issued where requested in writing. If you book a training package then the full fee for that package is payable even if you choose not to undertake all the sessions in the specified timescale.
If a training package is booked, all sessions in this package must be used within 3 months’ time, unless agreed with me.
Payment is required in full prior to the services being performed. If payment is not received in full, I reserve the right to cancel the session.

Refunds and Cancellations

If you wish to rearrange a session, at least 48 hours’ notice must be provided. Failure to do so may result in the session being cancelled without refund.
You can cancel a booked session within 24 hours of payment. Any cancellation past this time-scale will only be considered in extreme circumstances (serious illness or death). In these circumstances, please provide written proof from vet or hospital.
As adverse weather/ illness/ emergency, I will make every effort to reschedule your session to another mutually convenient time. If this is not possible, I will refund you for the cost of that particular session.

Governing Law & Jurisdiction

These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the law of England & Wales.

If anything is unclear in these terms and conditions, please do not hesitate to contact me for clarification.

Looking forward to meeting you and your dog,

Cecilia Henze